Frequently Asked Questions



Q: How long is the period of hire?

A: All goods are for a 3 day hire- the goods can be picked up or delivered before the function and returned/collected the day after. Of course if it is weekend, the goods are from Friday to Monday. You can hire goods for extended period, email us for a quote.


Q: Do I have to return all goods washed?

A: Yes. Excepting linen, all goods must be returned to us in the same manner as they were hired out. A cleaning fee will be charged if goods are returned dirty.


Q: If we order goods and then need to cancel them for any reason, what are the cancellation terms?

A: You need to give 7 days notice of cancellation failing which you will be charged 20% of the rental charge. Orders cancelled on day of delivery will pay 100% cancellation fee.


Q: Do I need to pay a bond?

A: There is a $80 bond if rental includes glassware, cutlery and crockery etc. Bond is refunded on return is there is nothing broken or missing.